Support
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Write to support@oluno.app and we will get back to you. Send it from the email address on your account so we can find it.
My sign-in code did not arrive
Check your spam folder. Codes expire after 5 minutes, and you can ask for a new one after 60 seconds.
How do free searches work?
Every verified account gets 3 free searches, with no card needed. One search covers the first search for a product and one follow-up for the same product. Looking through results and opening stores is free.
A result is wrong
"Same product" means we found strong evidence; "possible match" and "similar option" can differ. Correcting a mistake we made does not use a search. If a result is clearly wrong, tell us at support@oluno.app.
Manage or cancel your subscription
- iPhone: Settings → your name → Subscriptions → Oluno.
- Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Oluno.
- To restore a purchase on a new phone, sign in with the same account and choose Restore purchases on the plan screen.
Refunds
Purchases are made through Apple or Google, so they handle refunds. On iPhone use reportaproblem.apple.com; on Android use Google Play's refund request.
Delete your account
See the account deletion page for the steps and what gets deleted.